Regular orders can be returned/exchanged within 7 days of receipt in their original packaging and in unworn condition. Please notify us by email at firstname.lastname@example.org before the return. The customer is responsible for shipping costs and returning item(s). Replacement or refund will be issued soon after the return is received. Credit issued will not include original shipping. We reserve the right to not accept a return and may require a re-stocking fee of 20%. While our policies are firm for obvious reasons, we will do everything we can to work with you and make sure your experience with us is positive. Thank you and we greatly appreciate your business.